A woman dressed in a white jacket and black pants and holding a helmet walks towards an LC coupe parked in a pit lane
Welcome to Encore
A unique benefits program for Lexus Owners

Where life meets amazing

Lexus Encore1 gives you access to a suite of exclusive owner benefits that bring amazing to every area of your life.

By purchasing selected new1, demonstrator1 or Certified Pre-Owned Lexus vehicles2, you become an Encore Member and receive Vehicle Benefits such as seamless vehicle maintenance, and enjoy exclusive offers and events.

You may also have the option to purchase Encore Elevate3, a paid membership with exclusive benefits designed to enhance your unique lifestyle.

When you purchase other selected new or demonstrator Lexus vehicles, you may access the Encore Platinum4 or Encore Platinum Electrified membership5, with additional benefits for an even more luxurious ownership experience.

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VEHICLE BENEFITS

When you’re a Lexus owner, looking after your vehicle is seamless. Our vehicle owner benefits include, 24/7 DriveCare6 roadside assistance and Service Loan Cars. Giving you complete peace of mind.

 
Lady reaches for keys which are sitting on a tabletop. She is wearing a black long sleeve shirt and a handbag is slung over her left shoulder. She holds a coffee in her right hand.

Lexus Drivecare

Our 24-hour roadside assistance service for Encore Members provides peace of mind, around the clock.

Lexus DriveCare6 services include:

  • Breakdown assistance with fuel, battery or tyre/wheel replacement
  • Basic mechanical assistance
  • Breakdown towing as required to a Lexus Dealer or nominated technical centre
  • Personal Assist service (Terms and Conditions apply)
  • Clothing and personal effects cover up to $250 (including GST)
  • Service Loan Car

    When you need your car serviced, we provide a complimentary Service Loan Car.

    You can either pick it up when you drop your car off, or we can pick up your Lexus and drop off a loan vehicle, for your convenience.

    Once your Lexus has been serviced, we return it with a complimentary exterior wash and vacuumed interior.

    Lexus keys on a table in the sunlight.
     

    Lifestyle Benefits

    All Encore1 members may elevate their lifestyle with exclusive offers from Lexus partners and invitations to exclusive events.

    Park Hyatt Auckland
    TRAVEL
    with select hotel partners
    Fine dining with Encore
    FINE DINING
    With Lexus Partnerships and Ambassadors
    EXPERIENCES
    Music, Sport and Drive days
    Man takes key from woman valet parking at Chadstone.
    FASHION & RETAIL
    With Chadstone & Westfield
     

    Encore Elevate

    Encore Elevate3 offers a suite of privileges designed to enhance your lifestyle. When you're a member, everyday moments become an effortless experience. And luxurious surprises become part of every day.

    You can borrow another Lexus with On Demand7, experience seamless shopping with Valet Parking, and more.

    An Encore Elevate3 membership can be purchased for 12 months.

    Encore Elevate and Platinum Benefits

    Owners of eligible Lexus vehicles are welcomed into an even more luxurious ownership experience.

    Travel more widely, drive more seamlessly, with Encore Elevate 3 Encore Platinum.4

    A man walks behind the rear of a charging RZ in a concrete driveway. Vines surround.

    Encore Platinum Electrified Benefits

    When you purchase a Lexus Battery Electric Vehicle, you are entitled to receive additional benefits under the Encore Electrified Platinum5 membership.

    Home charger installation8

    Before the delivery of your UX 300e or RZ, a home charger may be professionally installed at your home. We also include 2 complimentary charging cables for AC charging, so you're never far from a full charge.

    Complimentary fast and ultra-rapid charging9

    Enjoy complimentary access to fast and ultra-rapid charging9 at selected Chargefox stations during a 3 year membership period. Chargefox is Australia's largest EV charging network.

     

    Encore Membership Guide

    Complimentary
    Models
    LBXUXNXRXGXES
    Duration
    3 years (New)1 year (Certified Pre-Owned)
    Encore Benefits
    Exclusive OffersExclusive EventsAmpol Fuel Offer10Service Loan CarDriveCare6Airport Lounge (pay per use)
    Paid
    Models
    Any model of any age
    Duration
    1 year
    Encore Benefits
    Exclusive OffersExclusive EventsAmpol Fuel Offer10
    Elevate Benefits
    On Demand (Up to 5 days x 2)7Valet Parking (x 4)11Airport Lounge (x 2)
    Complimentary
    Models
    LCLSLXLM
    Duration
    3 years
    Encore Benefits
    Exclusive OffersExclusive EventsAmpol Fuel Offer10Service Loan CarDriveCare6
    Platinum Benefits
    On Demand (Up to 8 days × 4)7Valet Parking (× 8)11Airport Lounge (× 4)
    Complimentary
    Models
    UX 300eRZ
    Duration
    3 years
    Encore Benefits
    Exclusive OffersExclusive EventsService Loan CarDriveCare6
    Platinum Electrified Benefits
    On Demand (Up to 8 days × 4)7Valet Parking (× 8)11Airport Lounge (× 4)Charging cablesHome Charger & standard installation8Complimentary access to Chargefox network9
     

    Frequently Asked Questions

    Find information on how to become an Encore Elevate member, check your Encore, Encore Platinum and Encore Platinum Electrified eligibility1. Learn how to make the most of your membership.

    How do I become an Encore member?

    Enrolment in Encore Owner Benefits is complimentary on delivery of new vehicles and Lexus Certified Pre-Owned vehicles2 purchased on or after 1 January 2020.

    Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits.

    How do I become an Encore Elevate member?

    Current Lexus owners can apply for Encore Elevate via the Lexus Encore App. Alternatively, you can contact your preferred Lexus dealer to find out more and become a member of Encore Elevate.

    How do I become an Encore Platinum member?

    Enrolment in Encore Platinum Owner Benefits is complimentary on LC, LS, LX and LM model purchases. Encore Platinum Electrified Benefits is complementary on UX 300e and RZ model purchases.

    Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Platinum or Encore Platinum Electrified Owner Benefits.

    Am I eligible for Encore?

    You are eligible for Encore if you purchase an eligible Lexus vehicle from your preferred Lexus dealership. Shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.

    Alternatively, to check if you’re eligible for Encore Owner Benefits or Encore Platinum Owner Benefits, you may contact the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the Contact Us form.

    Am I eligible for Encore Elevate?

    Current Lexus Owners who have a Lexus VIN can purchase Encore Elevate. This excludes Encore Platinum and Encore Platinum Electrified Members

    How do I access my Encore benefits?

    To redeem a Service Loan Car, you must book your standard scheduled logbook servicing with your preferred Lexus Dealer.

    To redeem Lexus DriveCare,6 call 1800 253 987.

    You can access Exclusive Offers and your Ampol Fuel Offer10 through the Lexus Encore App.

    You will receive invitations to Exclusive Events throughout the year if you have provided us with your details and opted in to receiving communication about Encore Owner Benefits. Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.

    To update your contact details, please call our Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.

    How do I access my Encore Elevate benefits?

    You can access all your Encore Elevate benefits in the Lexus Encore App.

    How do I access my Encore Platinum benefits?

    You can book a Lexus on Demand through the Lexus Encore App.

    You can access Airport Lounge passes through the Lexus Encore App.

    You can find more information about Valet Parking and the number of available redemptions in the Lexus Encore App. No pre-booking is necessary.

    Your preferred Lexus Dealer can assist you with your Electrified Benefits if you own an eligible all-electric Lexus vehicle.

    How do I access the Lexus Encore App?

    Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.

    You will then receive an email with instructions on to access the Lexus Encore App and complete your registration.

    You may access the Lexus Encore App on your mobile device or computer.

    Accessing using a mobile device

    1. Download the Lexus Encore App from the Google Play (Android) or App Store (iOS)
    2. Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
    3. Once your ownership has been verified by Lexus, you will receive a link
    4. Click this link and you will be taken to the login page
    5. Log in using your email and password. You will now be able to access your Encore account

    For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.

    Accessing on a computer

    1. To register your account, click here. You can also login on the top right-hand corner of your screen/menu
    2. Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
    3. Once your ownership has been verified by Lexus, you will receive a link
    4. Click this link and you will be taken to the login page
    5. Log in using your email and password. You will now be able to access to your Encore account

    For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.

    How do I update my details?

    Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.

    To update your contact details, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.

     

    Explore More

    LEXUS ENCORE APP
    EXPLORE THE RANGE
    White Lexus LX drives across a highway road overlooking an ocean.
    Build and Price
    Disclaimers
    01.Encore Program is available to all Lexus Vehicle Owners to join. Memberships and benefits vary depending on eligibility and vehicle model owned. Memberships lasts for 36 months except for paid Encore Elevate which lasts 12 months from activation by the Dealership. Inclusions may change. Subject to availability. For full T&Cs, see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    02.Encore Benefits apply on Lexus Certified Pre-Owned vehicles for a minimum 12-month period from purchase. Balance of Encore Benefits remaining on a vehicle at the time it is sold will transfer with that vehicle. Inclusions may change. For full T&Cs and details see your Lexus Dealer or lexus.com.au/Encore.
    03.Elevate Member Benefits can be purchased by all Lexus Vehicle Owners, for a 12-month period from the date Encore is first purchased and activated by the Lexus Vehicle Owner. Inclusions may change. Subject to availability. For full T&Cs and eligible models, see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    04.Platinum Member Benefits apply on selected new and demonstrator Lexus vehicles for a 36-month period from the date Encore is first activated by the Dealership. Inclusions may change. Subject to availability. For full T&C’s and eligible models, see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    05.Electrified Platinum Member Benefits apply on Lexus BEVs UX300e and RZ vehicles for a 36-month period from the date Encore is first activated by the Dealership. Inclusions may change. Subject to availability. For full T&C’s and eligible models, see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    06.DriveCare as part of Lexus Encore benefits applies for the term of membership to Lexus Encore, with exceptions applying to certain vehicles, through complimentary DriveCare superseding the term of the Encore Membership. Coverage and service inclusions vary dependent on the type of vehicle and vehicle location. For full T&Cs see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    07.Lexus on Demand as part of Encore Benefits applies for a 1 year/ 3 year period with a varying number of redemptions depending on the type of Encore Membership. Vehicles may vary dependent on location and availability. For full T&C’s, details & eligibility requirements see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
    08.Complimentary ABB Single Phase 7kW AC wall charger supplied and installed by JET Charge Pty Ltd (JET Charge). Eligibility determined at Lexus and JET Charge's discretion. Vehicle owner must obtain appropriate site permissions and access prior to installation. Electricity consumption charges are owner's responsibility. Refer to operating instructions for usage guidance. Upgrades and equipment add-ons at additional cost. Rainchecks not available. Cannot be redeemed for monetary value. See jetcharge.com.au for T&Cs and lexus.com.au/smallprint/encore-terms for details.
    09.Complimentary charging provided to Encore Platinum Electrified members for first 3 years of membership. Fees may apply thereafter. Charging stations provided by Chargefox at selected locations. Usage at vehicle owner’s risk. See chargefox.com for T&Cs. Frequent use of DC Fast Charging can impact battery performance & durability. Lexus recommends minimising DC Fast Charging usage. Refer to Owner’s manual and lexus.com.au/lexus-electrified/charging for guidance.
    10.Offer limited to 5c/litre fuel discount in one transaction per 24 hour period per vehicle registered to a Lexus App account. Offer available on Premium Fuels, up to 150 litres, at participating Ampol service stations. List of participating locations available at lexus.com.au/ampol. List subject to change without notice at sole discretion of Ampol. For T&Cs, visit lexus.com.au/smallprint/encore-terms.
    11.Encore Platinum and Encore Platinum Electrified members receive 8 complimentary valet parking redemptions at selected locations over the 3 year membership. Encore Elevate members receive 4 complimentary valet parking redemptions at selected locations over the 1 year membership. Subject to availability.

    IMPORTANT NOTICE - Lexus Australia uses its best endeavours to ensure material is accurate at the time of publishing. All information must be confirmed with your Lexus dealer at the time of ordering, as specifications, applicability and availability may change over time. Colours depicted are a guide only and may vary from actual colours due to the printing/display process. Lexus Australia reserves the right to change and/or discontinue, without notice, models, prices, colours, materials, equipment, specifications. To the extent permitted by law, Lexus Australia will not be liable for any damage or loss incurred from relying on the information and images contained in this material.

    Published by Lexus Australia, a division of Toyota Motor Corporation Australia Limited ABN 64 009 686 097, 155 Bertie St, Port Melbourne Vic 3207.

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