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Lexus Connected AppFAQ

Lexus Connected App FAQ

If you can't find what you're looking for below, or if you require additional support, please get in touch.

We are here to help

Your Lexus Dealer is the first point of contact for initial Lexus Connected app registration and setup queries. Be sure to contact them if you are uncertain about your app connectivity.

provide feedback

You can provide us with feedback within the Profile section of the app or by contacting the Lexus Customer Assistance Centre on 1800 023 009 between Monday – Friday 9:00am – 6:00pm or email: enquiries@lexusenquiries.com.au

check if your vehicle is compatible

To check if your vehicle is compatible with Lexus Connected Services, visit Connectivity.

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Lexus Connected App

What is the Lexus Connected app?

Lexus Connected is a smartphone app that connects you to all things that Lexus Connected Services has to offer.

What are the key features and benefits of the Lexus Connected app?

App features and benefits*:

  • Create & maintain your Lexus Connected Services vehicle profile.
  • Enrol for Lexus Connected Services subscriptions and manage your subscriptions.
  • View your fuel level and odometer.
  • Guest Driver Settings: Set and receive Guest driver notifications.
  • Vehicle Locator: Easily find your vehicle's recent location. (Subject to GPS reception)
  • Drive Pulse: Find insights on acceleration, braking and cornering behaviour.
  • Recent Trip: Review your last 10 trip details.
  • Vehicle Status: View the status of your vehicle.
  • Vehicle Alerts: Receive notifications of your vehicle's state.
  • Lexus Remote Connect: Control aspects of your vehicle including starting the engine, climate control and locking or unlocking doors.
  • Lexus Multimedia Connect: Enables preference setup and control - including sending directions to your car.
  • Add your preferred dealer.

*Vehicle features vary by model and not all vehicles will have all features, to view your vehicles specific Lexus Connected features and inclusions, simply visit: lexus.com.au/connectivity Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning. Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.

How do I know if the Lexus Connected app is compatible with my vehicle and what features are included?

The Lexus Connected app is only available on a select range of Lexus models. To be eligible for the Lexus Connected app, your vehicle must be enabled with 'Lexus Connected services'. The presence of an SOS button (located) above the rear view mirror will confirm applicability. To view your vehicles applicability and Lexus Connected Services feature inclusions, visit: lexus.com.au/connectivity.

*It is also possible to review all current models within the app when registering in the app under > Vehicle Compatibility.

Can I use Lexus Connected app registration/login details to access the Lexus app or vice versa?

Yes, to be eligible for the Lexus Connected app your vehicle must be enabled with 'Lexus Connected services'. The presence of an SOS button (located) above the rear view mirror will confirm applicability.*

  • New: Lexus Connected app account members
  1. Download the Lexus Connected app and register.
  2. Once logged in, to complete enrolment you will need to add the 'Connected Car"" Vehicle Identification Number (VIN). The VIN can be input manually or by using the in-app text or barcode scanning tool.
  3. You can then use the same credentials to login to the Lexus app.
  • Existing: Lexus app account members
  1. If you already have a Lexus app account that has your most up to date account (registration) details
  2. Download the Lexus Connected app and login by using your existing Lexus app credentials.
  3. To complete enrolment you will need to add the 'Connected Car"" Vehicle Identification Number (VIN). The VIN can be input manually or by using the in-app text or barcode scanning tool.

*From January 2022 both apps will prompt to reset your password, the same login credentials will then work on both apps. 

What mobile platforms are supported?

The Lexus Connected app supports operating systems versions from iOS (apple) and Android - Check app store for device version compatibility.

What is the cost of the Lexus Connected app?

Lexus Connected app is complimentary for the first 3 years of ownership starting from the time the vehicle is first registered. After which the owner may choose to either continue, or discontinue the services. In the case of purchasing a Lexus dealer demo model or used connected vehicle, the remaining complimentary period balance will be automatically transferred to the new owner.

How is the app updated?

The app is updated via apple app Store or Google Play Store depending on your device.

 

App Setup

How do I setup the app?

Once you download the app, the app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.

Your Lexus Dealer is the first point of contact for any Lexus Connected app queries. You can also contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au

How do I finalise app setup and activate Connected Services?

To activate your Connected Services, you will need to register and setup your Lexus Connected app account. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit: lexus.com.au/connectivity 

Following setup process should take 2-5 minutes

Step 1: Download app and Register your Account

  1. Download the Lexus Connected app from the relevant app store (Apple/Google Play) the app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
  2. During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted. You have now successfully registered your account!

Step 2: Setup app and Add Vehicle

1. Ensure the Lexus Connected app is open and logged in (check that Bluetooth is enabled)

2. From the app home screen (My Garage), select ‘Add Vehicle’.

3. Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)

4. Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)

5. Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership; review vehicle connected capabilities. Select 'Continue'

6. The app will then present the available services on the vehicle. Select ‘Continue’.

7. At the Connected Services Agreements screen press ‘Accept’.

8. When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the Lexus Connected app home screen. (Subscription) Select 'Continue'

9. Home screen – status now ticked – (view status green) 'Congratulations'

10. Tap bottom tab 'Finish setup'

11. In the Connected Activation dashboard tap 'Activate Connected Services'

  • Let's Connect tap 'Let's get started
  • Step 1 Turn vehicle ignition on
  • Step 2 Enter Odometer reading into the app 'Continue'
  • Connected activation complete > Back to Dashboard

Your Lexus Connected app is now setup!

How will I know if Lexus has successfully added my vehicle to Lexus Connected account?

After the vehicle has been added to the app, ensure you have switched your ignition on and off at least once and have driven your car at least a short distance. Then refresh your app and you will see the first data status appearing in your app, with some of the features requiring up to 48 hours to appear.

If you experience any issues, please contact your Lexus dealer for further assistance.

Alternatively, you can provide us with feedback within the profile section of the app or by contacting the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au. For further information visit: lexus.com.au/connectivity

App Setup & help

Is an email address and phone number mandatory?

 Yes, this is required to create your unique account and ensure secure access.

How do I add my vehicle to the app?

 You can add your vehicle to the app using the Vehicle Identification Number (VIN). The VIN can be input manually or by using the in-app text or barcode scanning tool.

Where do I find my (Vehicle Identification Number (VIN)?

Your vehicle's unique VIN is a 17 digit alphanumeric code, and can be found in the following locations:

  1. On the driver's or passenger's side door jamb
  2. On the lower right corner of the dashboard by looking through the windshield
  3. Printed on your vehicle's registration certificate or retail delivery card located inside Service & Warranty booklet
  4. In the index at the back of the Owner's manual.

Using the Lexus Connected App

Does the Lexus Connected app use my mobile phones data. e.g. data plan?

Yes, all data costs associated with the use of the Lexus Connected app is the responsibility of the user.

Can I use biometrics to login to the app?

Face ID, Fingerprint ID and Device pattern log in can be used for both iOS and Android, depending on device capability. Biometrics can be set up in the Security Settings within your account or when first signing in.

Tap the Face ID or fingerprint button on the login screen, and enter your email address and password to allow Face ID or Touch ID for future logins.

Do I need to allow push notifications?

To access specific app features, you will need to allow push notifications (app-to-device). To manage notifications:

  1. Go to the main dashboard
  2. Tap on your profile icon in the bottom right corner to access “Account Settings”
  3. Tap on “Notification Settings”
  4. Toggle the notifications you would like to enable or disable

How many vehicles can I add within the app?

There is no limit to the number of vehicles you can add to the app.

Will the Lexus Connected app operate anywhere in Australia?

No. The Lexus Connected app requires a 3G/4G connection, and good mobile network coverage to operate. In some cases a lack of mobile network coverage could render the services inoperable due to atmospheric conditions, topographical features or obstructions such as bridges, tunnels, buildings etc. Overload and bottlenecks within the mobile network could also impact the operation of the services.

How many accounts can I create per vehicle?

Access is limited to one account per vehicle/VIN, with a single username and password. You can, however, use your account across multiple devices.

How do I delete my vehicle (unlink VIN) from my account?

You can delete a vehicle from an account using the remove vehicle button at the bottom of the ‘My Garage’ menu in the app.

How do I switch between multiple vehicles within the app?

Tap on the ''My Garage'' button (upper middle button) of the dashboard and swipe left or right on the vehicle picture to select your desired vehicle

Why do I have to login again to Lexus Connected app account after I select “Remember Account ID” on the home screen of the app?

For security reasons and to protect your privacy, you must re-enter your login information every 24 hours.

How do I delete my account?

Request Account Deletion via the App, navigate to: Account > Security Settings > Request Account Deletion.

How do I reset my password?

Reset password within the App, navigate to: Account > Security Settings > Change your Password.

How do I update my email address?

To update your email address, sign in using your mobile number (associated with your current account).
Then navigate to Account > Personal Info > Personal Details.

How do I switch on/off email notifications?

Navigate to: Account > Notifications Settings.
Tap the 'Email' slider to switch off and on email notifications. *Applies only to app profile, password, and account-related changes.

 

Product Features

Can I view my Recent Trips within the app and if so, how many trips are stored?

The Recent Trip feature stores your last 10 trips and is updated overnight (can take up to 24 hours) To access your Trip History in the dashboard, swipe on the Recent Trip feature to the left. All trip history will be cleared if you remove your vehicle from your account.

What is Drive Pulse?

Drive Pulse uses sensor data from your connected vehicle to calculate driving performance for each trip. The key metrics for performance calculation is acceleration, braking and cornering behaviour. Apart from the trip score, an aggregated overall score based on all the past trips is calculated to provide better representation of your driving behaviour. This sensor data includes odometer reading, acceleration and speed. The driving performance for every trip is mapped to a score on a scale of 11-100.*

*Drive Pulse measures harsh cornering, fast acceleration and harsh braking, and provides a drive pulse score based on these factors. Not to be used as a general driver performance measure. Should another driver use the vehicle this will contribute towards the overall aggregate of the primary account holders Drive Pulse score. 

Is my Drive Pulse information shared with my insurance company?

Driving behaviour data and Drive Pulse are not shared with your insurance company. For more information on this feature please consult the Drive Pulse information tile within the app.

For more information on how we protect your personal information, please visit: Lexus.com.au/privacy-connected. 

Why is my fuel level, odometer and distance to empty not showing in the app?

This information will be available after the first trip taken in the vehicle after subscribing to the myVehicle product. It may take up to 24 hours for this information to be displayed. If this is still not working try refreshing the app or signing out and back in. Please note that distance to empty is not available on all Lexus vehicles. 

When will I see the latest location of my vehicle in Last known location feature?

If vehicle is in motion and the user refreshes the app, the location will update on the map in up to 2-minute intervals.

  • If data is not available, tile will not appear. E.g. due to limited mobile network coverage.
  • If the vehicle is parked, it will also show that on the map.
  • You will see the latest location by refreshing the Dashboard.
  • Frequency of updates may vary depending on vehicle model. 

What are Vehicle alerts in the Lexus Connected app?

Vehicle alerts send notifications 3-5 minutes after the vehicle ignition is turned off. Vehicles with this capability can receive notifications if the below setting is unlocked/open or turned on.*

  • Boot
  • Bonnet
  • Doors
  • Hazards
  • Moonroof/Sunroof
  • Windows
  • Electric vehicle

You can manage these notifications in the app Notification Settings by using the toggle buttons to enable or disable them. This feature is only available for specific vehicle models.

*Not all vehicle will have this capability, to view your vehicles applicability and Lexus Connected feature inclusions, visit Lexus Connectivity.

When does my Vehicle Status update e.g. windows open and closed?

Vehicle Status takes up to 3 minutes to update if status has changed. Availability of Vehicle Status information is dependant on vehicle model and capability. To review your vehicle's Lexus Connected Services inclusions and app applicability, please visit: lexus.com.au/connectivity

How many Guest Driver profiles can I create?

You can create 5 customised Guest Driver profiles, but only one can be active at any one time. You must turn the vehicle off and back on to switch profiles.

What Guest Driver notifications can I receive?

You can receive notifications when the following Guest Driver settings are set and exceeded. You can have up to five guest profiles but only one profile can be enabled at any one time. Guest Driver Settings allow you to receive notifications only, these notifications include:

  • When ignition is turned on
  • Speed limit (Once per trip, speed exceeded)
  • Curfew times (When vehicle is driven outside of curfew times)
  • Driving Distance limits (When Distance limit is exceeded)
  • Area limit (When vehicle is driven outside of the area limit)
  • Driving time limit (When Time limit is exceeded)

This feature does not control/limit any function of the vehicle. Notification history can be viewed in the Notifications menu on the bottom middle menu of the app. Only the primary account holder of the app can set/change notifications.

Not all vehicles will have this capability, to view your vehicles applicability and Lexus Connected feature inclusions, simply visit: lexus.com.au/connectivity

My Trip Detail (Trip time) at time appears inaccurate?

On occasion you may experience inaccuracy within your trip time (duration) this is a known intermittent issue and a fix is being worked on.

What is Vehicle Health Report (located in My Garage tab) and what are the advantages of this feature?

The Vehicle Health Report displays current recall or service campaigns relevant to the vehicle, including vehicle diagnostic and maintenance information (e.g., low tyre pressure) including direction if a Dealership visit/follow-up is required. Vehicle Health includes:

  • Recall Notice, information regarding recalls applicable to the vehicle. 
  • Service Campaigns, relevant servicing to the vehicle.
 

Account Creation - Support

I am unable to create a new account - what do I do?

  • Email already in use

An account already exists for the email address you entered. Try to login using that email address. If you cannot remember the password, follow instructions on the login screen to reset your password. Telephone number already in use

  • The phone number you entered is already associated to another account.

Double check you entered the correct phone number. Or follow instructions on the login screen to reset your password.

  • Activation Code not received

Try resending activation code from the app, and check your junk/spam email folder.

  • Locked out of account

If the incorrect password has been entered 5 times, you will be locked out of your account and will need to re-verify yourself by entering a verification code into the app which will be emailed to you. You will then be required to reset your password.

Your Lexus Dealer is the first point of contact for initial Lexus Connected app registration and setup queries. 

I didn't receive the six digit account activation code; can I request a new one?

If the original code was transmitted via email, first check your junk/spam folder. You can request a new code within the app to be sent via email or SMS.

I registered in the app, yet I am still unable to get past the main login screen?

If there was a mistake or typo with your email at registration it's likely you will be unable to access the Lexus Connected app.

Your Lexus Dealer is the first point of contact for initial Lexus Connected app registration and setup queries.

Why is my VIN not scanning?

First, make sure the barcode is properly aligned with the red line marker shown on the scanner. Then position your phone so that the barcode correctly fits within the screen and your VIN should scan.

I am unable to sign in to the Lexus Connected app?

Sign in error

  • Please check your email and password are correct
  • You can reset your password at the sign in screen by clicking 'Reset It'.

VIN error

  • Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
  • If you have just purchased a used or demo vehicle please contact your Lexus dealer for further assistance. 

When I enter my VIN I am getting an error message. 'This VIN is associated with another account.'

Sign in error

  • Please check your email and password are correct
  • You can reset your password at the sign in screen by clicking 'Reset It'.

VIN error

  • Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
  • If you have just purchased a used or demo vehicle please contact your Lexus dealer for further assistance. 

How do I update my email address?

To update your email address, sign in using your mobile number (associated with your current account).
Then navigate to Account > Personal Info > Personal Details.

If my vehicle or Lexus Connected app (Or both) are in an area with poor mobile reception, such as a remote area or an underground carpark, will the app still work?

Lexus Connected services operates on Telstra's 3G/4G mobile network. While this coverage is extensive, there may be situations where your vehicle mobile signal or/and the Lexus Connected app user's mobile phone signal maybe weak or unavailable, e.g. underground carpark or remote locations. The Lexus Connected services system and app will not work in these areas.

I am encountering an error using the app. What should I do?

First make sure the operating system of your device and your version of the Lexus Connected app is up to date. Try signing in and out of the app, delete and reinstall app and sign in with email and password.

 

Remote Connect Features

How do remote commands work? E.g. Door lock/unlock+/Boot lock/unlock.

You can lock and unlock your vehicle from the Remote Start tile and see whether the vehicle is currently locked or unlocked.*

This can be done by:

  1. On the Remote Start tile, hold down either the Lock or Unlock icon as required until it changes to display Locking or Unlocking with a red outline.
  2. You will then see a notification bar at the top of the screen say vehicle is now locked/unlocked.
  • If vehicle engine is running, no remote features can be initiated
  • Cannot remotely unlock if doors have been locked using key fob

*Vehicle features vary by model and not all vehicles will have all features, to view your vehicles specific Lexus Connected Services features and inclusions, simply visit: lexus.com.au/connectivity

Important: Due to Australian regulatory requirements. Please be aware the app's Remote Lock feature will NOT activate the vehicle's alarm system.

How does ignition remote command work?

You can simply and conveniently start or stop your engine via the app.*

This can be done by:

  1. Select the remote start tile
  2. Hold the on screen Start Engine button to start or stop the engine
  3. Will be active for 10 minutes (Key must be out of the vehicle)

*Vehicle features vary by model and not all vehicles will have all features.

How does remote command climate control work?

Allows remote use of climate control functions to pre cool or warm the interior or the cabin, including capability to delete climate schedule from app.*

This can be done by:

Climate Setting:

  • Remote Services Tile – select Start Vehicle button
  • Select settings
  • Select Turn On Now at bottom of screen

This can be done by:

Climate Schedule:

  • Remote Services Tile
  • select Timer Settings
  • Select Add New Schedule
  • Adjust settings and select save

*Vehicle features vary by model and not all vehicles will have all features.

How does the Remote Authorised Driver feature work and how do I setup?

As the vehicle owner (Primary driver) you can authorise a Remote Driver to access your vehicles remote features. A Remote Authorised Driver can login to the app using their own account details and view the features associated with that vehicle.*

Before setting up an authorised driver it is important to note that you will lose access to the remote features, including - driver score and recent trips. As the primary driver you can revoke access by unlinking the vehicle, simply delete the vehicle profile from the app.

To setup a Remote Authorised Driver:

Primary driver invites remote driver through app which triggers an email to the remote driver:

  1. With the app got to: My Garage > Remote Authorised Driver > Invite a user by email ID or mobile number
  2. Remote driver must accept invite and proceed through 2 Factor Authentication
  3. Once remote user is verified they can access the app features – i.e.open/close the vehicle

*Vehicle features vary by model and not all vehicles will have all features.

How many Remote Authorised Drivers can I setup and will I lose access to the remote features when authorising?

Only 1 Remote Authorised Driver can be enabled at a time. Before setting up an authorised driver it is important to note that you will lose access to the remote features, including - driver score and recent trips. As the primary driver you can revoke access by unlinking the vehicle, simply delete the vehicle profile from the app.

How does the Remote Authorised Driver feature work and how do I setup?

The Remote Authorised driver feature assists should you wish to share your vehicle without the need for a physical key. E.g. park and leave your vehicle and the authorised driver can access remotely with your authorisation via the app.

A Remote Authorised Driver user can log in to the app using their own account details and view the vehicle and features associated with that vehicle.*

This can be done by:

  1. Primary user invites remote driver which triggers an email to the remote driver
  2. Remote driver must accept invite and proceed through 2 Factor Authentication
  3. Once remote user is verified they can access all features of the app except settings – i.e.. remote start and open/close the vehicle
  • Primary driver can revoke access by unlinking the vehicle, simply delete the vehicle profile from the app. Go to My Garage > Remove Vehicle.

*Vehicle features vary by model and not all vehicles will have all features.

What is Rear Seat Reminder and what are the advantages of the feature?

Rear Seat Reminder provides vehicle alerts that an item (eg. luggage, parcel) has been left on the rear seat after exiting the vehicle. At ignition off, the vehicle will provide the following alerts:

  1. Before the customer exits the vehicle a notification will appear on the MID with the message "Attention Check Rear Seat"
  2. After the customer exits and locks the vehicle, the vehicle's buzzer will emit ten beeps. These are intended to remind the customer to check the rear seat.
  3. At approximately 7 minutes after exiting the vehicle, the customer will receive an alert in the form of a notification on the Lexus Connected App installed on their personal device, with the following text: "Please check the [Vehicle Model and Year]'s rear seat"

Successful function of Rear Seat Reminder is dependent on the completion of either of the following conditions:

  • The engine is started within ten minutes after opening and closing a rear door; or
  • A rear door has been opened and closed after the engine was started.

UNLESS a rear door is opened and then closed within approximately 2 seconds, in which case the Rear Seat Reminder function may not operate.

If either of these conditions are not met, Rear Seat Reminder will not function.

THIS FEATURE IS NOT AN OCCUPANT SEAT REMINDER AND IS NOT DESIGNED TO SUPPORT OCCUPANTS (EG. CHILDREN AND PETS).

Vehicle features vary by model and not all vehicles will have all features. To view your vehicle's specific Lexus Connected features and inclusions, simply visit: lexus.com.au/connectivity

What is My Destinations (located in the My Garage tab) and what are the advantages of the feature?

My Destinations offers extra convenience and time savings to navigate to and from the users preferred destination such as home, work, and other favourites including sending and receiving trip information between the user app and multimedia head unit.

 

Using Remote Connect

Why do I keep seeing the message? "Remote activation is pending"

Activation may take up to 24 hours for Remote services to be activated. If you still see the message after 24 hours, please try logging out and back in to the app. Should the issue persist, please contact your Lexus dealer for further assistance. Alternatively, you can provide us with feedback within the profile section of the app or by contacting the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au

Why is my engine not starting after pressing remote start?

Once started with Lexus Remote Connect, the engine will shut off if:

  • Door is unlocked by the key fob.
  • Key fob is placed in the vehicle.
  • Engine has been running for longer than 10 minutes.
  • “Stop” button is pressed on the app.
  • Doors, boot or bonnet is opened.
  • Alarm has been triggered.
  • Ignition is already on.
  • Vehicle is not in park.

Why did my engine stop after being started with remote start?

The engine may shut off after being started if:

  • Door is unlocked by the key fob.
  • Key fob is placed in the vehicle.
  • Engine has been running for longer than 10 minutes.
  • “Stop” button is pressed on the app.
  • Doors, boot or bonnet is opened.
  • Alarm has been triggered.

How long will the doors (including boot) stay unlocked for?

The period that the doors and boot will remain unlocked for is dependent on how the vehicle has been unlocked:

- If the vehicle has been unlocked using the key fob/card, the doors and boot will relock after 30 seconds if you do not relock the car.

- If the vehicle has been unlocked using the app, including the doors and boot, they will not relock automatically and will remain open.

With Lexus Remote Connect, will the doors lock and/or unlock if the vehicle is on?

No. The ignition and accessory (also known as ACC) must all be off for the Lock and Unlock functions to work.

Does Lexus Remote Connect lock and unlock all doors (including boot) or just the drivers door?

Both lock and unlock functions apply to all vehicle doors.*

Important: Due to Australian regulatory requirements. Please be aware the app's Remote Lock feature will NOT activate the vehicle's alarm system.

Why can't I start my vehicle after unlocking the doors with the app’s Remote Connect feature?

If this occurs, there will be a visible message on the Multi Information Display in the Driver Meter - “Press brake pedal and touch Power / Engine Switch (Start button) with key”.

- Hybrid Vehicle: As per instruction, simply hold the key fob (or smart key card if applicable) against the power switch while pressing the brake pedal and the vehicle will start.
- Petrol Vehicle: As per instruction, simply hold the key fob (or smart key card if applicable) against the engine switch while pressing the brake pedal for the ignition to turn on. Then, push the engine switch while pressing the brake pedal and the vehicle will start.

If I turn on the engine in my vehicle with the push start button, can I use Lexus Remote Connect to stop the engine?

No. You must also turn off the engine using the push start button.

My Lexus Remote Connect start is not working and I am getting a red triangle over the start button, or I get a message saying "Please try again".

Process:

  • Ensure you have the latest version of the app and your phone has the latest version of operating system
  • Try signing in and out of the app, deleting and reinstalling the app.

Contacting the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au

None of the Lexus Remote Connect features are working how do I resolve?

Firstly:

  • IG should be OFF
  • Key fob must be outside of the vehicle
  • Vehicle must be locked

Secondly:

Try refreshing the app by dragging down on your dashboard screen. Alternatively, try signing in and out of the app, deleting and reinstalling the app.

Why is my tyre pressure not showing in the app?

Once registered this may take up to 24 hours to display in the app after registering. If this is still not working try refreshing the app or signing out and back in.

This information will be refreshed each time you access this feature through my Garage. If your vehicle does not have tyre pressure capability then the vehicle image will show N/A for each tyre.

Should the issue persist, please contact your Lexus dealer for further assistance.

Alternatively, you can provide us with feedback within the profile section of the app or by contacting the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au 

*Feature specific to electric vehicles, to view your vehicles specific Lexus Connected Services features and inclusions, simply visit: lexus.com.au/connectivity

 

Communication & further support

What emails can I expect to receive in relation to the Lexus Connected app?

You may be sent emails when changes are made to your account within the app, for example

  • First time registering your account
  • Receiving authorisation codes
  • When you have changed your information
  • When you have added or removed a vehicle from your account
  • When subscribing or unsubscribing to products
  • When Lexus Connected release new features
  • When adding or removing a remote authorised driver

You may also receive emails advising of app updates such as the addition or changes to features.

If the Lexus Connected app contains my information and vehicle location, how is my privacy protected?

Protection of your personal information is of the utmost importance to Lexus Australia. At the time of account creation, you will be guided through our privacy consents within the app including agreeing to our terms of use and privacy policy. Once your account has been created, our Terms of Use and Privacy Policy can be accessed from the profile section within the app. For a more detailed explanation on the use of your data, privacy rights, please refer to Lexus Privacy Policy: lexus.com.au/privacy.

Should you have questions or concerns about the use of your data or would like to update your Personal Information collected as part of Connected Services, please contact us: enquiries@lexusenquiries.com.au 

Is there a requirement if I sell my vehicle?

Yes. In order to ensure the new owner can link the car to their own account and to protect your privacy you should unlink the vehicle from your account & delete your profile from the app. Simply go to My Garage > Remove Vehicle.

What happens at the end of my complimentary period?

The services are complimentary for the first 3 years of ownership, at the end of which Lexus will be in touch with options to extend services should the owner wish to continue.

Can I cancel my trial subscriptions and still see my vehicle in My Garage within the Lexus Connected app?

Yes, you can cancel trial subscriptions and still view your vehicle in the dashboard:

  1. Tap on “My Garage” (this may also be your vehicle’s nickname)
  2. Tap on “Subscriptions” 
  3. Tap “Cancel Trial Subscription

Who do I contact if I have an enquiry or concern related to the Lexus Connected app or my account?

You can contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00am-6:00pm or email: enquiries@lexusenquiries.com.au

Lexus Connected App on a phone screen
Lexus Connected App
Connectivity
Connected Services

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